Business & Commerce
in-person training
Active Shooter Response Training
The Active Shooter Response Training course is available in two-hour and four-hour versions. The two-hour program includes a history of active threat and mass casualty incidents, statistical analysis of motives and risk factors, preparedness for employees, pre-planning, situational awareness, response guidelines, communication, and a question-and-answer block. This course also involves a tabletop exercise and interactive video presentations.
The four-hour program expands on the two-hour version with additional components such as tabletop exercises, statistical analysis discussions, and pre-planning. It includes situational awareness, Stop the Bleed overview, developing a Standard Response Protocol, 911 procedures, first responders, evacuation procedures, sheltering in place, cover vs. concealment, medical resources and self-treatment, self-protection, practical exercise, communication, liability, and a question and answer block.
It also includes multiple interactive video presentations and two practical exercises. The four-hour program focuses more on the employee and management roles, and it is geared towards employers who are working with local resources to develop plans before an incident takes place.
Resources:
Active Shooter Response Guide 2023
Active Shooter Response Preparedness Plan 2023
Alcohol, Drug, and Cannabis Impairment in the Workplace
This is a 4-hour training course designed to provide employers with information about alcohol, drug, and cannabis use, abuse, and impairment in the workplace.
This course will cover an overview of alcohol and drug impairment, including signs and symptoms of abuse, and provide an overview of current use trends in Maine. It will also discuss strategies for responding to perceived impairment and suggest ways to document impairment and keep the workplace safe without violating employment laws.
The course is designed with Maine’s medical and recreational cannabis laws in mind, as well as the Reasonable Suspicion requirements of 49 CFR 382.603 for drug-free workplaces and safety-sensitive positions.
Completing this course can result in a ServSafe discount.
Learn MoreDe-Escalation: Conflict Resolution in The Workplace
This course is designed to provide individuals with the skills and knowledge needed to resolve conflicts effectively in the workplace. Conflict resolution is a crucial skill for a wide range of positions across many job sectors, as it helps to reduce productivity loss and create a positive work environment. The course will focus on the key concepts and techniques of conflict resolution and de-escalation, including recognizing and controlling aggressive behavior using crisis intervention techniques and effective communication in conjunction with an understanding of attitudes, emotions, and behavior.
Participants will learn to identify the characteristics of someone who is in crisis and how to respond appropriately to a crisis situation. The course will also explore the benefits of applying conflict resolution and de-escalation in the workplace, such as increased effectiveness, stronger support from colleagues and clients, reduced complaints and lawsuits, reduced job-related stress, and increased safety in the workplace.
By the end of the course, participants will have a solid understanding of the principles of conflict resolution and de-escalation, as well as the practical skills and knowledge needed to manage conflicts effectively in the workplace. They will be equipped to be excellent mediators, rational, and able to manage difficult personalities from a place of empathy, unpreparedness, and vulnerability.
Learn MoreEnhancing Communication Abilities for Security Personnel
The purpose of this training is to familiarize new security staff with communication processes used in the entertainment industry. It aims to develop their comprehension of communication and listening styles.
By the end of the training, the participants will be able to:
- Explain the communication process within the security industry
- Identify and describe components of effective communication for entertainment security staff
- Clarify the different types of communication and how they relate to security professionals
- Demonstrate different types of listening and explain their importance in the industry
By the end of the training, participants will have a comprehensive understanding of the communication processes and skills needed to work effectively as security staff in the entertainment industry. They will be able to apply these skills in a variety of situations and contribute to creating a safe and enjoyable environment for event attendees.
You're the boss...now what?
Most people that get promoted are great at what they do; that is why they got promoted! So why do these great employees end up micro-managing, mix up interpretations with observations and cause serious breakdowns in communications: all the while working at 125% capacity? The reason is most supervisors today are not trained for their roles as leaders/supervisors. In this course we will better prepare you for this transition, students learn easy-to-understand leadership terms with a systems analysis approach designed to build a solid foundation for outstanding leadership. Students dive into “managing self,” transitioning from someone doing the work to becoming someone responsible for the work. Students will also unpackage what self-vulnerability is and will learn where the true power of influence lives.
Students will learn:
- How to transition from a coworker to the person responsible for the work.
- How to learn who you are, who your employees are, and what is the job.
- How to “manage self” and the power of Strengths, Vulnerabilities and Triggers.
- What is empathy and how do we practice it?
- What are core essential job functions, and how do you prioritize them?
- How power and authority differ.
- How to better prepare yourself for the supervisor’s position if you want to be “the boss”.
- What does it cost when supervisors fail to supervise?
Don’t Have What You’re Looking For? We Can Still Help!
Our staff is comprised of security experts, former and active law enforcement, administrators, and subject matter experts. If you’re facing a problem within our expertise and need help navigating it we are available to consult, analyze your situation, or provide advice following a site assessment.
The Harold Alfond Center Workforce Development Grant
Few business owners know the many benefits of using the Harold Alfond Center’s grant funding to pay for safety training in Maine. This program exists to advance worker education and training in Maine and has been approved for use in safety training for employees.
The main benefit provided is financial support. This can help businesses cover the costs of safety training, making it more affordable and accessible.
However, there are additional uses and benefits to the grant program to be aware of. They provide opportunities to businesses such as Community college scholarships, advice on training and course selection, and help with developing employee training records that can make assessing your employees’ qualifications much simpler.
Overall, the Harold Alfond Center’s grant provides valuable resources and support for businesses looking to invest in safety training and the professional development of their employees. By taking advantage of these resources, businesses can help ensure the safety and success of their workforce and protect their business from potential liabilities.
