Hospitality
in-person training
Active Shooter Response Training
The Active Shooter Response Training course is available in two-hour and four-hour versions. The two-hour program includes a history of active threat and mass casualty incidents, statistical analysis of motives and risk factors, preparedness for employees, pre-planning, situational awareness, response guidelines, communication, and a question-and-answer block. This course also involves a tabletop exercise and interactive video presentations.
The four-hour program expands on the two-hour version with additional components such as tabletop exercises, statistical analysis discussions, and pre-planning. It includes situational awareness, Stop the Bleed overview, developing a Standard Response Protocol, 911 procedures, first responders, evacuation procedures, sheltering in place, cover vs. concealment, medical resources and self-treatment, self-protection, practical exercise, communication, liability, and a question and answer block.
It also includes multiple interactive video presentations and two practical exercises. The four-hour program focuses more on the employee and management roles, and it is geared towards employers who are working with local resources to develop plans before an incident takes place.
Resources:
Active Shooter Response Guide 2023
Active Shooter Response Preparedness Plan 2023
Alcohol, Drug, and Cannabis Impairment in the Workplace
This is a 4-hour training course designed to provide employers with information about alcohol, drug, and cannabis use, abuse, and impairment in the workplace.
This course will cover an overview of alcohol and drug impairment, including signs and symptoms of abuse, and provide an overview of current use trends in Maine. It will also discuss strategies for responding to perceived impairment and suggest ways to document impairment and keep the workplace safe without violating employment laws.
The course is designed with Maine’s medical and recreational cannabis laws in mind, as well as the Reasonable Suspicion requirements of 49 CFR 382.603 for drug-free workplaces and safety-sensitive positions.
Completing this course can result in a ServSafe discount.
AngEL Shot Training, Preventing Sexual<br /> Harassment/Assault in On-Premise Establishments
To introduce hospitality industry personnel to the duties and
expectations of a professional bar employee in the hospitality industry.
To provide hospitality industry personnel with a basic understanding of
the roles bar employees perform in the hospitality industry in regard to
Angel shot service and the prevention of sexual assault/harassment in
on-premise establishments
Upon completion of this course, the employee will be able to accomplish the
following objectives as outlined in this lesson:
2.1.1 The students will be able to explain the types of Angel Shots and
what they mean.
2.1.2 The students will understand and be able to explain the proper
response and how to handle an Angel Shot order as a professional
venue employee.
2.1.3 The students will be able to define specific legal terms and how
they relate to liability in the hospitality industry.
2.1.4. The student will be able to recognize the benefits of Angel Shots.
De-Escalation: Conflict Resolution in The Workplace
This course is designed to provide individuals with the skills and knowledge needed to resolve conflicts effectively in the workplace. Conflict resolution is a crucial skill for a wide range of positions across many job sectors, as it helps to reduce productivity loss and create a positive work environment. The course will focus on the key concepts and techniques of conflict resolution and de-escalation, including recognizing and controlling aggressive behavior using crisis intervention techniques and effective communication in conjunction with an understanding of attitudes, emotions, and behavior.
Participants will learn to identify the characteristics of someone who is in crisis and how to respond appropriately to a crisis situation. The course will also explore the benefits of applying conflict resolution and de-escalation in the workplace, such as increased effectiveness, stronger support from colleagues and clients, reduced complaints and lawsuits, reduced job-related stress, and increased safety in the workplace.
By the end of the course, participants will have a solid understanding of the principles of conflict resolution and de-escalation, as well as the practical skills and knowledge needed to manage conflicts effectively in the workplace. They will be equipped to be excellent mediators, rational, and able to manage difficult personalities from a place of empathy, unpreparedness, and vulnerability.
Door Supervision: Working at the Door
To begin with, it’s essential to understand the role of a door supervisor in maintaining the security of on-premise establishments. Door supervisors are responsible for ensuring the safety of everyone inside the venue, including staff and guests. They must be vigilant and able to handle any situation that arises. In this training session, we aim to teach you the appropriate techniques for door supervision and patron identification at on-premise establishments. By the end of the course, you will be able to:
- Identify and exhibit the EventSafe Door Supervision method.
- Recognize the methods utilized to determine the type of clientele entering on-premise establishments.
- Define the line control method and its purpose.
- Identify the tactics used to deny access to an on-premise establishment.
Essential Skills for Security Officers: Professionalism, Safety, and Customer Service
To ensure that the new security personnel are well-equipped for their roles, the training program will cover a variety of topics that are relevant to the entertainment industry. These topics will include:
- Understanding the different types of events that security personnel may be assigned to work at, such as concerts, festivals, and sporting events.
- Familiarizing employees with the various types of venues that they may be working in, including stadiums, arenas, and theaters.
- Providing an overview of the potential risks and threats that security personnel may encounter while on the job, and outlining strategies for identifying and responding to these risks.
- Teaching new employees how to communicate effectively with other members of the security team, as well as with event staff and guests.
- Providing an overview of the relevant laws and regulations that govern security work in the entertainment industry, including crowd control, search and seizure, and use of force.
By the end of the training program, new security personnel will have a strong understanding of their roles and responsibilities within the entertainment industry and will be prepared to work effectively and efficiently as part of a larger security team.
Effective ID Method for Entering On-Premises Establishments
This training is particularly relevant for businesses in the hospitality industry, such as restaurants, bars, and clubs. By having a structured approach in place, staff members can quickly and efficiently identify patrons and ensure that everyone who enters the establishment is of legal age and not already intoxicated.
Some additional benefits of having a structured approach include:
- Reducing the risk of underage drinking and associated legal consequences
- Ensuring a safe environment for all patrons and staff members
- Improving overall customer experience by preventing disruptive behavior
During the training, staff members will learn how to properly check IDs, recognize signs of intoxication, and handle difficult situations with patrons. By implementing these skills, businesses can not only avoid legal issues but also create a positive and enjoyable atmosphere for their customers.
Enhancing Communication Abilities for Security Personnel
The purpose of this training is to familiarize new security staff with communication processes. It aims to develop their comprehension of communication and listening styles.
By the end of the training, the participants will be able to:
- Explain the communication process within the security industry
- Identify and describe components of effective communication for security staff
- Clarify the different types of communication and how they relate to security professionals
- Demonstrate different types of listening and explain their importance in the industry
By the end of the training, participants will have a comprehensive understanding of the communication processes and skills needed to work effectively as security staff in the entertainment industry. They will be able to apply these skills in a variety of situations and contribute to creating a safe and enjoyable environment for event attendees.
Learning Radio and Communication Techniques
During this instructional session, students will acquire valuable knowledge and skills necessary to operate facility-issued radios, 10-Codes, color codes, and other communication techniques used in emergency situations in a correctional setting. By the end of this lesson, students will be able to engage in an interactive discussion and:
- Understand the meaning of Radio “10 codes” utilized in Corrections
- Define the Phonetic Alphabet
- Recognize the use of the Phonetic Alphabet
- Demonstrate proper radio communication techniques
- Identify various communication techniques implemented during emergencies and within the organization
- Identify and showcase the company color code system.
Liability and Duty of Care: What Security Officers Should Know
The main objective of this training program is to provide new security personnel with a comprehensive understanding of their duties and expectations as professional security employees in the entertainment industry. The training program aims to provide common core training and a basic understanding of the roles that security personnel perform. Upon completion of this course, employees should be able to accomplish the following objectives:
- Explain the different types of liability for private security in the entertainment industry
- Understand and explain the Duty of Care that every security employee is held to as a professional
- Define specific legal terms and their relevance to the security industry
- Identify Maine Liquor Liability, Seller/Server certification and specific state liquor laws/regulations
Situational Use of Force and Removing Patrons
The primary objective of this training is to familiarize new security personnel with their duties and responsibilities as professional security employees in the entertainment industry. Additionally, this course aims to provide a fundamental understanding of the security roles in the entertainment industry and offer common core training to new security personnel. By the end of this program, employees will accomplish the following objectives:
- Ability to explain and demonstrate the Patron Removal Lifecycle
- Understanding the situational use of force model and how it applies in the security industry
- Familiarity with the company’s Use of Force policy and the ability to explain it.
The Importance of Accurate Record Keeping in Private Security Settings
In the world of private security, keeping up-to-date and precise records is of the utmost importance. Although documentation requirements and formats may differ depending on the client, all records should be clear, factual, and straightforward. In this lesson, we will introduce you to the fundamentals of record-keeping. By the end of this unit, you will be able to achieve the following objectives:
- Identify three reasons why accurate record-keeping is vital
- List seven types of security records
- Recognize three general guidelines for logbooks
- Demonstrate how to accurately correct a log entry
- Demonstrate how to log a late entry
You're the boss...now what?
Most people that get promoted are great at what they do; that is why they got promoted! So why do these great employees end up micro-managing, mix up interpretations with observations and cause serious breakdowns in communications: all the while working at 125% capacity? The reason is most supervisors today are not trained for their roles as leaders/supervisors. In this course we will better prepare you for this transition, students learn easy-to-understand leadership terms with a systems analysis approach designed to build a solid foundation for outstanding leadership. Students dive into “managing self,” transitioning from someone doing the work to becoming someone responsible for the work. Students will also unpackage what self-vulnerability is and will learn where the true power of influence lives.
Students will learn:
- How to transition from a coworker to the person responsible for the work.
- How to learn who you are, who your employees are, and what is the job.
- How to “manage self” and the power of Strengths, Vulnerabilities and Triggers.
- What is empathy and how do we practice it?
- What are core essential job functions, and how do you prioritize them?
- How power and authority differ.
- How to better prepare yourself for the supervisor’s position if you want to be “the boss”.
- What does it cost when supervisors fail to supervise?
Don’t Have What You’re Looking For? We Can Still Help!
Our staff is comprised of security experts, former and active law enforcement, administrators, and subject matter experts. If you’re facing a problem within our expertise and need help navigating it we are available to consult, analyze your situation, or provide advice following a site assessment.
The Harold Alfond Center Workforce Development Grant
Few business owners know the many benefits of using the Harold Alfond Center’s grant funding to pay for safety training in Maine. This program exists to advance worker education and training in Maine and has been approved for use in safety training for employees.
The main benefit provided is financial support. This can help businesses cover the costs of safety training, making it more affordable and accessible.
However, there are additional uses and benefits to the grant program to be aware of. They provide opportunities to businesses such as Community college scholarships, advice on training and course selection, and help with developing employee training records that can make assessing your employees’ qualifications much simpler.
Overall, the Harold Alfond Center’s grant provides valuable resources and support for businesses looking to invest in safety training and the professional development of their employees. By taking advantage of these resources, businesses can help ensure the safety and success of their workforce and protect their business from potential liabilities.
